Frequently Asked Questions
Products & Sizing
We want you to feel completely confident in your purchase.
If you have any questions about our garments, please don't hesitate to reach out to us.
HOW DO I KNOW WHAT SIZE TO CHOOSE?
Our pieces may have a different fit than you're used to, so we highly recommend you check the detailed measurements on each product page.
If you're still unsure, email us with your measurements, height, and weight, and we'll be happy to advise you.
WILL THE ITEM LOOK THE SAME IN REAL LIFE?
We stand by the quality of our products.
If you'd like to see more photos or a video of the garment before it ships, just ask!
We're happy to provide them so you feel completely secure in your purchase.
HOW DO I CARE FOR garments?
Share details about your shipping policies, item returns, or customer service.
Orders & Delivery
We offer free shipping on orders over $200.
For orders under $200, shipping costs will be calculated at checkout.
How do I place an order?
Simply add the items you want to your cart and proceed to checkout. Once your order is placed, you will receive a confirmation email within 12 hours.
For more details on the order process and delivery, please visit Shipping and Delivery page.
How long does delivery take?
Delivery times vary by region, but most orders are delivered within 5–16 business days.
Please note that import duties or taxes may apply depending on your country's regulations. These charges are the buyer’s responsibility.
For more details on shipping times and costs, please visit Shipping and Delivery page.
Payments & Currencies
We accept payments via Visa, Mastercard, UnionPay, PayPal, and domestic bank cards.
For more detailed information, please visit our Payment page.
Returns & Exchanges
Returns accepted within 14 days of delivery. Items must be unworn and in original condition.
How do I return an item?
To start a return, please contact our support team by email. We will send you step-by-step instructions.
For full terms and instructions, please visit our Returns page.
Contact
office@pinkspink.company
Monday – Friday / 10 AM – 6 PM [ Beijing time ]
We respond within 24 hours